To report a missed collection, please call Waste Connections of Canada at 250-248-8109 or toll-free at 1-866-999-8227. You can also report missed collections on our Curbside Collection Online Portal.
Cart Exchanges, Reporting Damaged & Missing Carts
You can request a cart exchange, or report damaged or missing carts on our Curbside Collection Online Portal.
Curbside Collection Schedule
Your Recycling Cart and Garbage Carts are collected every two weeks, on an alternating cycle. Your Food Waste Cart is collected every week. Your collection day will bump ahead for every statutory holiday.
Do you live in the City of Nanaimo? You can find your collection schedule here.
The Basics of the RDN Curbside Collection Program
- Who receives curbside collection service from the RDN
The RDN curbside collection service is provided to all RDN residential single-family dwellings in the following communities:
- Area A - Cedar, South Wellington, Yellowpoint, Cassidy
- Area B - Gabriola Island
- Area C - Extension, Nanaimo Lakes, East Wellington, Pleasant Valley
- Area E - Nanoose Bay
- Area F - Coombs, Hilliers, Errington, Whiskey Creek, Meadowood
- Area G - Englishman River, San Pareil, French Creek, Little Qualicum, Dashwood
- Area H - Bowser, Qualicum Bay, Deep Bay
- District of Lantzville
- City of Parksville
- Town of Qualicum Beach
- Snaw-Naw-As First Nation
Single-family dwellings within the City of Nanaimo receive curbside collection service from the municipality, and not the RDN.
- How to Use Your Carts
By 8 a.m. on your scheduled collection day:
- Roll your carts to the street with the wheels against the curb if there is one, or just off the road, on the shoulder or at the end of your driveway.
- Face your carts with the arrows on the cart lid pointing towards the street. The cart lids must be completely closed and the food waste cart lid in the locked position; overflowing carts will not be collected as the material will spill onto the street as it is being emptied.
- Space your carts at least 1 m (3 ft) of clearance between the carts and any obstacles (parked cars, poles, fire hydrants, etc.) and 3 m (10 ft) of clearance above.
- Remove your carts once the collection truck has emptied the carts, and return your carts to a secure location on your property within the same day. If your carts are not collected by 6 PM, report a missed collection via the Curbside Collection Online Portal.
This short video illustrates how the carts are to be used.
- How to Place Your Carts
Each collection truck has a mechanical arm that grabs, lifts and empties your carts. To ensure the mechanical arms can reach and safely access your carts, please follow our cart placement guidelines:
- Place your carts as close to the roadway as possible, without blocking traffic sidewalks, and bike lanes.
- Leave at least 1 meter (3 feet) of clearance between the carts and any obstacles, such as parked cars, poles, fire hydrants, etc.
- Leave 3 meters of clearance above the carts.
- All material must be placed in the cart with the lid completely closed.
- Make sure the arrows on the cart lid are pointing towards the street.
Carts that are blocked, improperly placed, overflowing, or backwards will not be collected.
- Cart Types: Garbage, Recycling & Food Waste
Each RDN residential single-family home will have three wheeled carts:
- Recycling cart (blue lid)
- Food Waste cart (green lid) with gravity lock
- Garbage Cart (black lid)
You can select the sizes of Recycling Carts and Garbage Carts that best suit your household's needs. The annual utility fee is based on the size of the Garbage Cart, as per RDN Bylaw 1802. There is one standard size available for the Food Waste cart.
You can find out more about cart exchange options and request smaller or larger Recycling and Garbage Carts through our Curbside Collection Online Portal.
- What Goes Where
For quick reference on which items go in which cart, please refer to the Curbside Collection Sorting Guide.
For detailed information, please check out the pages below:
Restricted Waste - Not Accepted in any of the curbside collection carts:
- Oversize items exceeding two feet in any dimension
- Highly flammable materials, hazardous waste, containers of liquids such as cooking oil or motor oil
- Products such as batteries, paint, pesticides, and electronic equipment collected at depots
- Grass clippings, yard and garden waste
- Construction or renovation waste
Unsure of where an item should go? Use the What Goes Where lookup tool to search hundreds of items.
- COVID-19 & Curbside Collection
Please visit rdn.bc.ca/pandemic for more information.
To protect collection and facility workers, please continue to bag and dispose of the following items in your garbage cart:
- Single-use face masks
- Disposable gloves
- Sanitary wipes (even those labelled flushable/compostable)
- Cart Tips
- Place only acceptable materials in the carts. If you are uncertain about an item, use the "What Goes Where" feature on the RDN Curbside app or RDN website.
- Place items loosely in the cart, forcing items in makes it hard for the collection truck to empty the cart.
- Keep your food waste cart locked (in the vertical position) at all times, including on collection day, to prevent wildlife interactions.
- Close the lid before moving the carts.
- Do not sit, climb or stand on the carts
- Children should not play in or around the carts.
- Do not place or store carts on elevated platforms, including snowbanks and avoid placing carts on a steep slope.
- During snow events, pulling the cart behind you over the snow will be easier than pushing the cart ahead of you.
- Cart Serial Numbers
All carts are identical, having the address on the carts will make it easy for you and your neighbour(s) to distinguish the carts. A unique serial number is stamped on the front of each cart. These numbers will identify your carts if they are lost. Record these numbers in the user guide that accompanied your cart delivery for future reference. Alternatively, you can write your address on the address labels provided in the information package.
DO NOT write your address directly onto the cart as this will void the warranty with the manufacturer.
If you find a cart that does not belong to your property, please call Waste Connections at 250-248-8109.
If your cart is damaged or missing, please report it on the Curbside Collection Online Portal.
- Cart Attachments
This short video profiles several cart attachments available on the market that can be affixed to vehicles (car, truck, ATV, lawn tractor, etc.) to allow residents to easily tow the carts.
If you are interested in learning more about the cart attachments, please contact curbside [at] rdn.bc.ca.
- Starting or Discontinuing Curbside Collection Service
The RDN's curbside collection service is mandatory for all single-family dwellings, secondary suites, duplexes, triplexes, fourplexes, and manufactured homes within the service area, per RDN Bylaw 1802.
Strata's and townhouse developments may apply to receive RDN curbside collection service, provided they can be safely, legally and efficiently serviced.
RDN does not provide service to apartments and condos, industrial, commercial or institutional properties.