Payment Information, Electronic Billing and Forms

Payment Information, Electronic Billing and Forms

Payment Options

Public Notice - Paying Utility Bills During the Canada Post Strike

UPDATE: As of October 11, 2025, Canada Post workers moved from a full, national strike to rotating strikes. Although postal services have partially resumed, Canada Post’s service guarantees are still suspended, and the Regional District of Nanaimo (RDN) does not recommend relying on postal service for any time-sensitive items. Please visit the Canada Post website for more details on the strike.

Despite the ongoing disruption in mail, residents and businesses must still make payments by the due dates. All payment deadlines remain in effect, regardless of whether you have received your bill by mail. To avoid late fees, interest charges or penalties, we continue to encourage using alternative methods listed in the attached public notice to make payments on time.

     More Information

Pre-Authorized Withdrawal

Authorize the Regional District to automatically withdraw the billed amount owing from your account on the discount due date, or change your pre-authorized withdrawal, by completing the Application for Pre-Authorized Withdrawal.  

To terminate your pre-authorized withdrawal, use the Termination of Pre-Authorized Withdrawal form. 

If your bank account has changed and you are signed up for Pre-Authorized Withdrawal, be sure to notify the RDN of your new banking information. 

Internet/telephone Banking - through your financial institution

You can pay you invoice the same way you would pay a bill through your financial institution:  

  • In the payee search field, search for “Nanaimo”. 
  • Choose the option for Regional District of Nanaimo Utilities. The name may vary by financial institution:  
  • For example: “NANAIMO (REGIONAL DISTRICT)-UTL” or “Nanaimo (Reg. Dist.) Utilities” 
  • In the Account Number field, provide your seven-digit utility account number.

By Credit Card

To pay by credit card, you will have to register with Online Services.  You will be able to link your credit card to your account. Credit card payments are subject to a 2.5 per cent service charge. 

By Mail

To pay by mail with a cheque, please make cheques payable to the Regional District of Nanaimo and include your remittance stub. Cheques can be mailed to:  

6300 Hammond Bay Road, 
Nanaimo, BC, V9T 6N2 

In Person

When paying in person, you can pay by cheque, cash or debit:  

  • By cheque: place a cheque and attached invoice stub in the mail slot located to the right of the front (west) main administration door at 6300 Hammond Bay Rd (entrance on Calinda) 
  • With cash or debit: payments are accepted Monday to Friday, 8:30 a.m. to 4:30 p.m.  

Online Services

To view utility account information and pay online, sign up for Online Services. With in account, you can:  

  • View your current utility invoice  
  • View billing summaries and transactions  
  • Get your invoice emailed to you  
  • Pay online  

If you don’t have an account, you can register with your utility account number and the pin found on your invoice:  

Other Forms

Landfill and Transfer Station Credit Application

This credit application is to set up an RDN accounts receivable account to be invoiced monthly for charges at the Cedar Landfill and Church Road Transfer Station. Payment options are cash, cheque or debit. 

Utility Certificate Agreement and Application Form

This is a PIN-based, billable search for professionals (e.g. lawyers offices, notaries public) who need information to complete the sale or transfer of property. 

For additional information visit: rdn.bc.ca/frequently-asked-questions.