FAQ's - Water Use

1. Why is my water bill so high?
2. How do I tell if I have a leak?
3. The meter is moving but I'm not using any water. What do I do next?
4. I found a leak, am I responsible for all the water used?
5. The meter must be wrong there's no way we used this much water!
6. We have very low water pressure, but the next-door neighbours have high pressure!

Question:- Why is my water bill so high?

Answer:- There are many factors to consider when answering this question. The RDN uses an inclining block rate structure for metered water billing in order to encourage conservation. Therefore, the more water you use, the higher the unit cost for water will be. For more information, please [ Click Here for User Rates ]. The number one cause for high water bills is excessive lawn and garden watering. Many people are under the mistaken assumption that an automatic irrigation system saves water and money. In most systems, the only item saved is time. The average irrigation system uses approximately 45 litres a minute while watering a lawn. That's a cubic meter (1000L) of water every 22 minutes. How long and often does your irrigation system run?

Question:- How do I tell if I have a leak?

Answer:- The best method to determine if there is a leak is to turn off all sources of water in the house and garden then locate the water meter (located in a roadbox near the property line). Check the dial on the meter for movement. If no movement is observed, record the present reading and wait 30 minutes, read the meter again. If the meter shows movement or has shown usage in 30 minutes, something is leaking.

Question:- The meter is moving but I'm not using any water. What do I do next?

Answer:- Check all faucets and pipes. Watch for drips, and quickly replace faulty parts. A leaking faucet can waste from 280 to 750 L of water in a week. The toilet is a common source of unnoticed leaks. Undetected, hundreds of litres of water can be wasted each day. Often leaks occur when the toilet is out of adjustment or parts are worn. To tell if your toilet is leaking listen carefully to it. If you hear the sound of running water, your toilet is leaking. Add food colouring or dye to the toilet tank and wait 20 minutes. If coloured water appears in the toilet bowl, a leak is present. Toilet leaks are not hard to fix, and you can ask for advice at your local hardware store or call a plumber.

Question:- I found a leak, am I responsible for all the water used?

Answer:- In certain circumstances the RDN will credit your account with the estimated amount wasted. Once discovered, the leak must be promptly fixed and then verified by RDN staff. See the Leak Policy and User Fee Adjustment Form.

Question:- The meter must be wrong there's no way we used this much water!

Answer:- Water meters use a simple turbine wheel that measures the flow. When meters break down, they either stop recording or record less than actual usage, they don't speed up and measure more flow.

Question:- We have very low water pressure, but the next-door neighbours have high pressure!

Answer:- The first thing to check is if the residence has a water pressure regulator (PRV- Pressure Reducing Valve). Check to see if it functioning correctly. You can ask for advice at your local hardware store or call a plumber. Check that all valves are fully opened. If everything has been checked and pressure is still low, contact the RDN Utilities office at 250-248-4914.