Low temperatures and snow are expected to impact curbside collection this week. During severe winter weather, every effort is made to collect the curbside materials. Residents should ensure their carts are at the curb for the entire 8 a.m. to 6 p.m. collection window.
Safety for workers and our community is the top priority for the RDN and our curbside contractor. Snow and ice pose a very high safety risk, with each collection vehicle making 700 stops per day and needing up to five times the stopping distance in these conditions compared to a passenger vehicle on dry roads.
Please see below for information on the “RDN Curbside” service alert system and the RDN Curbside Adverse Weather Operations Policy.
RDN Curbside Service Alerts
Service alerts on the “RDN Curbside” system will be posted by the evening of the regularly scheduled collection day. Residents can confirm if a service alert is active in their neighbourhood by entering their address into the calendar tool at rdn.bc.ca/curbside.
Residents receiving RDN curbside collection services are encouraged to sign up for direct service alert notifications by email, phone call, or the “RDN Curbside” smartphone app. Download the free “RDN Curbside” app on your Apple or Android device. Follow the instructions below to sign up for email or phone call notifications:
- Go to our website: rdn.bc.ca/curbside
- Enter your address into the calendar search form and press search
- Select “Get a reminder!”
- Pick the type of reminder you would like to receive
- Follow the prompts on the screen to complete the sign-up
RDN staff can support residents who require assistance setting up these notifications and can be contacted at curbside [at] rdn.bc.ca or 250-390-6501.
RDN Curbside Adverse Weather Operations Policy
The RDN's adverse weather operations policy is summarized below. Information specific to the affected route or neighbourhood will be posted to the RDN Curbside service alert system.
- Level 1. If collection is missed due to adverse weather, our contractor will attempt to restore collection over the next two days and/or the following weekend. This is subject to safe road conditions, and priority is given to the regularly scheduled routes.
- Level 2. Service will then follow the regular curbside collection schedule.
- Depending on the season, the number of households impacted, and the length of service disruption, both Garbage and Recycling may be collected instead of Food Waste.
- Level 3. If we are unable to service a route or neighbourhood for two back-to-back regular scheduled collection days, we will make an option available for waived tipping fees at the Regional Landfill or Church Road Transfer Station.